FAQ
About Cashback Island
What is Cashback Island?
Cashback Island is a cash rebate service primarily for international forex traders. Users can open a forex account, trade through this service, and receive certain rebates based on their trading volume.
Why does a rebate occur?
Cashback Island receives compensation from forex companies based on each user’s trading volume and returns most of this compensation to the users.
What are the rebate withdrawal methods and available currencies?
The rebate withdrawal methods include domestic bank transfer, overseas bank transfer, bitwallet, and SticPay. After logging in, users need to register their withdrawal account information on the “Personal Information” page. All rebates are paid in Japanese yen.
What does the rebate rate mean?
The rebate rate is expressed in “pip” or “USD” and is rebated based on each trade. When the rebate rate is 1 pip: you receive a rebate of 1 pip for each completed round-turn trade; when the rebate rate is 1 USD: you receive a rebate of 1 USD for every 100,000 units traded.
What does trading cost mean?
“Trading cost” refers to the actual trading cost after deducting the rebate provided by Cashback Island from the average minimum spread. When trading with overseas forex brokers, although higher leverage can be used, if trading is not conducted through rebates, the trading cost may be higher compared to domestic brokers, so special attention is required.
Could there be errors in the article content?
Regarding the article content, even if brokers request deletion, as long as the published content has clear reasoning and no specific errors have been confirmed based on that reasoning, we will not make corrections or deletions. However, if there are errors in the content and the broker is indeed a reputable one, Cashback Island will consider actively promoting that broker.
Can customer information be directly checked?
Sorry, the customer information you entered is encrypted and stored on our servers, so we cannot check it directly. Please log in yourself and view or modify the relevant information on the “Personal Information” page.
About rebates
Can rebates be received in currencies other than Japanese yen?
Due to system reasons, all rebates will be paid in Japanese yen, so payment in other currencies is not possible.
How can I check my rebate amount?
After logging in, users can check the rebate amount in the “Trading History.” If you have any questions about the trading records, please contact us, and we will be happy to assist you.
When will the rebate amount be credited?
The rebate amount will be reflected after the forex broker transmits the data to our company, but since the processing time varies by broker, it is usually credited within a few hours.
Can the rebate amount be delayed in being credited to the account?
Since we need to first verify the data from each broker and process the rebate after confirmation, there may be delays during certain periods. We appreciate your understanding.
How is the exchange rate determined?
Most brokers process trading records in Japanese yen and apply the broker’s exchange rate. For brokers that calculate returns in US dollars, when uploading trading records, the system will automatically obtain the USD/JPY exchange rate from MT4 or MT5, and the exchange fee will be borne by our company.
When can the rebate amount be withdrawn?
Depending on the broker, the rebate amount is credited to the system daily, and once a withdrawal request is submitted, it can be withdrawn at any time. If you have not received withdrawal information, please check the withdrawal account details on the “Personal Information” page.
Is there a remittance fee for rebates?
The remittance fee for domestic bank transfers is covered by our company, so no fee will be charged. For overseas bank transfers, both the remittance fee and the receiving fee are borne by the customer. The minimum payment amount is 1,500 yen for domestic transfers and 20,000 yen for overseas transfers.
Why can’t I check my deposit?
In most cases, incomplete deposits are returned due to incorrect account number entry. If the deposit cannot be confirmed after one week, it may have already been returned. Please reply to the email regarding the completed process or contact us through the inquiry form.
About account opening
If I already have a forex account, do I still need to open a new one?
Since existing accounts cannot receive rebates, you need to open a new account through Cashback Island.
Where can I open an account?
You must open a forex account through the link specified by Cashback Island. You can also use the links on each broker’s detailed page to open an account. If you open an account through any method other than the specified link, rebates will not apply, so please be sure to take note.
What should I do if I am not sure how to open an account or make deposits/withdrawals?
Please check the contact information of each partnered forex broker and consult them directly for related inquiries.
About the user interface
Can personal information still be changed?
The following personal information can be changed:
- Name (In Katakana)
- Email address
- Password
- Rebate withdrawal method
- Rebate withdrawal financial institution
All of this information can be changed after logging in on the “Personal Information” page.
Can one person use multiple user accounts?
Each person can only use one user account. However, you can manage multiple forex accounts under the same user account.
Can I withdraw from the service or re-register?
Since Cashback Island is a free service, there is no withdrawal procedure. However, if needed, we can delete all registered information and process account cancellation upon your request. Please note that once canceled, any unclaimed rebates will be considered forfeited.
Can I still receive rebates without filling in personal information?
It is fine to register with a nickname, but when the broker verifies account opening information, you may need to provide your real name and email address. If you do not wish to specify a bank, it is recommended to consider using bitwallet or SticPay.
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