Our company provides services to customers based on the following rules:
We are committed to promoting automation to minimize human errors and prevent actions such as invalid rebates caused by malicious operations.
We will never engage in or participate in malicious activities such as “stealth marketing” (promoting ourselves through third-party websites to enhance our reputation) or “negative publicity” (defaming others through third-party websites to lower their reputation).
Customer Service Standards
Customer inquiries, account verification, trading record updates, and cashback distribution are all handled by a professional team.
All customer-related services, including customer support responses, are in principle responded to within 24 hours.
Public Relations Activities and Rebate Rates
We do not engage in active promotion but rely on neutral evaluations from trading clients and affiliate partners to attract new customers.
Unlike most service providers who invest in building marketing websites for promotion, we choose to return most of our revenue to trading clients and affiliate partners. Since customer evaluations naturally form word-of-mouth, there is no need to plan additional marketing strategies.
In addition, by reducing operational costs through automation, we are able to provide the highest level of rebate rates to trading clients.
Fund Security Protection
Customer funds (rebates) are denominated in Japanese yen and managed through separate accounts for fund allocation and protection.
As these accounts are current deposit accounts, even if the managing bank goes bankrupt, the funds are fully guaranteed through separate management; likewise, if our company goes bankrupt, customer funds will not be affected.
This protection measure is our company’s independent fund protection mechanism and has no connection with other services.
